General conditions of sale :
Matané Market is represented in the general conditions of sale by : "we", "our", "Matané", "Matané Market" and "https://www.matanemarket.com".
The customer is represented in the general conditions of sale by : "you", "your" and "customer".
1) Informations :
The website is put online by Matané Market, a French company registered under the laws of FRANCE, with the following informations :
- legal form of the company : SARL
- name : Matané
- VAT number : FR 44 848 976 247
- capital : € 5.000,00
- address of the head office : 111 Rue Jean Mermoz, Galerie Mermoz, 13008 Marseille (FRANCE)
- address of the parcel processing center : 70 Avenue d'Ivry, 75013 Paris (FRANCE)
- director name of the publication : Mister Nicolas Oswald
2) Articles :
All articles sold on the Matané Market website are articles bought and shipped from France. If some articles are unavailable after the order, Matané Market will notify you as soon as possible and propose you similar articles with your agreement or the refund of the amount of missing articles.
3) Labelings of the articles :
Matané Market tries to bring the best possible precision of the articles description, it is possible that the manufacturers can modify occasionally their labelings, and thus that some differences can appear on the Matané Market website, which you recognize and accept. The description of each article is indicated on the website in French, English and Japanese languages, you have the possibility to print the articles description which are on the website before the validation of your order. For more informations about an article, contact the manufacturer directly. Matané Market can not be held responsible for any mislabeling of the informations on the website.
4) Visuals of the articles :
Photos of the articles which are on the website are taken by Matané Market, it is possible that the manufacturers change a part of the packaging, so the final visual may be slightly different between the photos of the website and articles you will receive from your order. Matané Market can not be held responsible for any difference of the packaging, but Matané Market tries to update as soon as possible on its website of any change in the visual of a manufacturer. You can, however, establish a right of withdrawal for any article.
5) Prices of the articles :
At the top of the website you can choose the currency of your choice (€uro, US Dollars, Yen). Prices are calculated regularly according to the market value, which may explain the variation of an article price following the date of your visit on ,. Matané Market reserves the right to modify its prices at any time.
6) Validations of the orders :
During the validation of your order, you will not be able to make any more modification. You will receive an email of the summary of the articles of your order. You are invited to report to Matané Market any misstatements contained in this summary. To validate each order, you certify on the honor to be major. It should be noted that the sale of alcohol is prohibited to minors.
7) Payment of orders :
The payment of your order is made online securely. Payment will be made by credit card, PayPal or Amazon Pay. Matané Market is not responsible for any fraudulent use of any means of payment that would not have been detected by the secure system used.
8) Deliveries of the orders :
For more informations, you can visit our "Delivery" page.
9) Withdrawal of the articles :
The withdrawal period is a period during which you can give up to your purchase, even after having paid. The withdrawal period is 14 days from the receipt date of your package. This right of renunciation is established by law, Matané Market is obliged to respect it. Legislation update is currently applicable in France. Before returning the articles of your order, you have to contact Matané Market by email to firstname.lastname@example.org. All the articles have to be in perfect conditions and in their original packaging. Matané Market will reimburse you all the sums paid including the possible delivery costs of the one-way. The return delivery costs of your package will be at your charge, Matané Market will send you the steps to proceed.
In case of order on personal shopping, you can not retract.
10) Defect of the articles :
If you accidentally receive a defective , send to Matané Market some photos of the damage. Matané Market will propose you the return of the new article at its charge or the refund of the article.
11) Personal data :
All data that you transmit to Matané Market will be treated with the strictest confidentiality. In accordance with the law "Data Processing and Freedoms", you have a right to access, modification, rectification or deletion of your collected data, by contacting Matané Market. The data transmitted by the client are kept the legal time necessary for the administration of the proof. For more informations, please consult on your account the tab "My Personal Data" of our website https://www.matanemarket.com. For sending packages, Matané Market will transmit your contact details to La Poste, DHL or any other professional carrier as part of the establishment of delivery of the shipment. If you have any questions, you have the possibility to make an inquiry to Matané Market by email to .
12) Responsibilities :
Matané Market can not be held responsible in the following situations :
- cases of force majeure such as pandemics, natural disasters, floods, fires, strikes, technical failures, means of transport and/or communication,
- late delivery of a partner,
- articles unavailable after an order, Matané Market will inform you as soon as possible and propose you the refund of the amount of missing articles or a credit note on the website ,
- any procedures to be established to receive a package according to the applicable law of your country,
- misreading of articles descriptions that are on the website , which could cause dietary and bodily problems.
In the case that Matané Market is responsible to a jurisdiction, Matané Market will only have to reimburse the amount of the order.
13) Intellectual property :
All the elements of this website (texts, photos, logos, illustrations, ...) are the exclusive property of Matané Market. These elements are protected by French laws. Any reproduction or representation, even partial, by any means whatsoever, made without the prior written consent of Matané Market is unlawful and prohibited. Civil and/or criminal lawsuits can be engage in France and abroad.
14) Applicable legislation :
In case of dispute concerning the validity, interpretation and/or execution of Matané Market or of its website, only the courts of Paris are competent. This website is subject to the French law. Any claim must be made by registered mail with acknowledgment of receipt.
Matané Market reserves the right to modify its general conditions of sale at any time.
General conditions of sale :